CUSTOMER SERVICE - CUSTOMER SERVICE


CUSTOMER SERVICE, Wholesale CUSTOMER SERVICE manufaturer.


ISO Certified
What is cox filter cloth service range?
How long about warranty period?
What is your filter products satisfaction guarantee?
What about the shipping policy?
What about the exchange policy?
What about the return policy?
What about the privacy policy?

Service Range:
During the warranty period and operation period beyond the warranty period, if your products never changes, our quality will never change.
Your satisfaction is our priority at COX Filter Cloth. Our Customer Service Representatives are committed to the same high standards as our filter products. We value your feedback and look forward to hearing from you with your comments and suggestions. For any other inquires please call us toll free at 0086632-5290925-806 or send e-mail to customerservice@filterbagfabric.com

Warranty period:
180 days warranty, No risk return and Exchange

Satisfaction Guarantee:
COX Filter Cloth manufacture fitlter products accordance with the ISO quality guarantee system in order to ensure our products to be durable, stable, reliable.
Constantly improve the equipment capability and improve the production efficiency and product quality of services, and problem solving capability in the company.
It might be a problem of probability, but hardly avoid offer the disqualification products by accident. Please let us know as early as possible when you find the products you buy is inferior.
We'll certainly look into that and give you a satisfactory answer in the first time.

Office Hours
Monday-Friday 9:00am to 5:00pm

By E-Mail
customerservice@filterbagfabric.com or Sally(Customer Service Manager) 

By Phone
0086632-5290925 – 806

Shipping Policy
COX Filter Cloth ships the products around the world main port. All in stock items are processed and shipped Monday-Friday within 5 working days of your order being processed. For manufacture according the quantity you ordered, detail time please email sales@filterbag.org

Standard Quantity:
Delivered in 10-20 Business Days

Calculating Charges:
Shipping charges are determined by the order value and the destination.

Exchange Policy
Exchange Policye: repairing or replacing is provided for free if it is out of use because of quality defects during the proper use in 6 months.
During the warranty period, maintain and change the products for the customers for free.(except for the products damage caused by human factors and customer should bear the shipping charges).
Wearing parts and parts damaged due to improper or negligent treatment to the Contract Filter Products or other Equipment by the End-User shall be excluded from the guarantee.

Return Policy
We accept any customers returen application in warranty period, but your side must keep the products never used and keep the original packing, please contact our customer servicer before you do it.
Customers must return the official receipt along with the faulty product. According China Customs needed, you must mark the reason for returning the product on the official receipt.
If we have refunds agreements, you will be responsible for the return shipping charges and some tax. The balance will be refunded back to you after we receive and check the items.

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